Policies and Procedures

At The Janas Tree, it is our intention to provide our guests with professional and therapeutic services in a relaxing and friendly environment; we will tailor each treatment to our client’s individual needs. The following policies and procedures serve as a guide for our first-time and repeating guests. We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients we have adopted the following policies:

Covid-19 Screening and Procedure

Please arrive promptly at your appointment time. Do not bring anyone unnecessary with you. When feasable use the washroom before your appointment. Bring your own beverage if you need one.
Please do not attend your appointment if you are experiencing symptoms not related to any current chronic condition.
Prior to arriving at the clinic you will complete the online Covid-19 waiver or you will be asked at the phone:
1. Have you travelled outside of Canada in the past 30 days?
2. Have you, or anyone in your household, been sick or had any respiratory symptoms (including fever, cough, sore throat or runny nose) in the past two weeks?
3. Have you had any contact with anyone with confirmed COVID-19?

Arrival to Your Natural Muscle Alignment  or Reiki Treatment

Please arrive for your appointment in time. This allows you the time to prepare for the service. All the forms need to be filled out online when you book for your treatment. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.

Cancellation Policy and Fees

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee . Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.  All services require a credit card on file to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

Late Arrival Policy

All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

No Show Policy

At The Janas Tree, we understand that unanticipated events occur in everyone’s life. Unforeseen events are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving any prior notification may be charged in full for the scheduled service.

Informed Consent

Prior to each therapy session, the treatment plan will be discussed with you. At your first visit you will be asked if you have signed the treatment and liability consent form stating that you have read the information, understand it, and agree to comply with The Janas Tree policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form. The Covid-19 waiver needs to be signed at each appointment as part of the screening process.

Reservations

In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below. Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Scope of Practice

Claudia Mou from The Janas Tree is a therapist registered in Canada as a professionals and held to the highest standards of the Natural Health Practitioner of Canada.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Reiki practitioners do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries

Claudia is happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to: keep on as much clothing as needed for comfort, refuse any therapy methods, stop session at any time. The client will always be clothed during the session. Only the area being in need of massage with oil or ointment will be modestly undressed. The clients will be kept informed of the area to disrobe. Sexual interaction or discussion of any kind between the client and the therapist is NEVER appropriate.

Confidentiality and Conversation

Claudia treats all client visits and conditions as confidential and the Janas Tree is a safe place. As such, she will not discuss your visit with anybody outside of the therapy room without your express permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction.

Existing and New Medical Conditions

It is the responsibility of the client to keep the therapist informed of any medical treatment currently being taken, and to provide any related reports. The client must also keep the therapist informed of any changes in health conditions.

If you have any questions on the above information, please direct them to info@thejanasproject.com